Download PDF Next Generation Service Contract Management An Analytics-Driven Approach (Bite-Sized Books)
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Saibal Sen demonstrates how the fast changing and developing world of data analytics can bring greater productivity, efficiency and cost savings to managed and outsourced services of all kinds in a concise, clear and authoritative book from an acknowledged expert. He takes away the mysteries, concentrating on what data is important and so often ignored about performance, and focuses on how to use data analytics to improve your company's effectiveness and proitability, based on his years in service management consultancy and implementing his approach. Saibal Sen was born in India where he did his schooling and undergraduate degree in Electronics Engineering. He then moved to England for his Masters in Information Systems from the London School of Economics. His first job was a software engineer in networking products for Digital Equipment Corporation in UK, France and later became a technology consultant in the US office. He transitioned to a Management Consulting job at Arthur D. Little in Cambridge USA where he provided IT roadmaps for CXO level management for the Global 1000 companies. In 1995 he created his own consultancy firm KUBER that specialized in vendor selection and new technology deployment. His current company ZENeSYS, founded in 2005 specializes in analytics driven Vendor Management solutions. He lives in the vibrant and historical Mill town of Lowell Massachusetts in the USA.
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